Turn Every Customer Conversation into a Growth Engine

Your Biggest Blind Spot is Your Biggest Opportunity

You run a massive operation, but you're likely only reviewing <2% of your customer interactions. This means 98% of your business intelligence is lost, leading to...

Skyrocketing QA Costs

Your QA team is manually sifting through a mountain of calls, an expensive and inefficient process.

Silent Churn

Hidden Compliance Risks

You don't know why customers are really leaving until it's too late.

A single agent's mistake on one un-checked call can lead to massive fines and brand damage.

From Raw Calls to Clear Actions in 3 Simple Steps

1. Connect c-insights securely plugs into your existing call systems (like Five9, Genesys, Talkdesk, etc.) in minutes. No disruption to your workflow.

2. Analyze Our AI listens to and transcribes every single call in real-time, automatically scoring for politeness, script adherence, compliance mentions, and customer sentiment.

3. Act Get clear dashboards and instant alerts on the moments that matter. Coach agents effectively, identify at-risk customers, and spot revenue opportunities as they happen.

One Platform. Total Operational Clarity.

SLASH OPERATIONAL COSTS

• Automate 100% of agent scoring.

• Reduce manual QA headcount by up to 70%.

• Pinpoint agent coaching needs instantly.

DRIVE REVENUE & GROWTH

MITIGATE COMPLIANCE RISK

• Identify cross-sell & upsell opportunities from keywords.

• Get early warnings on dissatisfied customers to prevent churn.

• Understand what your best agents do differently and replicate it.

• Automatically flag every call for mandatory script adherence.

• Ensure sensitive data (like credit card numbers) is never stored.

• Create an auditable, 100% complete record of interactions.

Ready to See What's Hidden in Your Conversations?

Stop managing in the dark. Let's schedule a 30-minute strategic briefing—not a sales pitch. We'll show you a live demo and model the specific ROI c-insights can deliver for your operation.